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Terms and Conditions

Personalised Goods

Please note that goods that are personalised, bespoke or made-to-order to your specific requirements, are non-refundable, unless faulty.

Minimum Orders 

Due to the amount of time/elements required to produce stationery plus the increasing cost of

supplies and delivery charges  a minimum order of 10 is required.

This also applies if you need extras.  I suggest that you order a few spares to avoid having to over order again.

Payments

I accept payment via secure payment site paypal or payment by cheque. 

Please make your cheques payable to J.Hughes and send to

J Hughes Wedding Stationery, 3 Greenways, Chelmsford, Essex, CM1 4EF. 

 Please note work will not commence until payment has been verified and any cheque has cleared.

 

I reserve the right to decline orders we feel to be fraudulent.

Should such a situation arise I will make every attempt to contact the purchaser to advise.

 

Should you prefer to call me with your order or post me your order details we

guarantee your details are not stored in any way once the transaction is complete.

Ordering

Here are the ways of placing your order:

 

Online via this website

 

Telephone – 01245 251883

email: jo@jhughesweddingstationery.co.uk

 

Your order will not be confirmed until a non-refundable deposit of 50% is received. The 50% deposit is used to purchase all the stock required to make your stationery. Card stock, embellishments, ribbon, glitter etc are ordered specifically for your stationery so is therefore nonrefundable. A proof will be sent to you for you to check for any errors. Once the proofs have been agreed your stationery will made. The remainder of the balance is payable upon receipt. You will receive your stationery within 21 days of Order unless advised otherwise (due to holiday leave etc).

 

Please book in advance as bespoke work does take take a little longer than the norm to create and please make sure that you order a few extras! I cannot always guarantee a quick turnaround outside of your production slot for any extra invitations required.

Proofs

Proofs will be sent for your approval. No responsibility or liability can be accepted by J Hughes Wedding Stationery for any errors not corrected by you after inspecting the proofs. When proofs are sent to you please double check that you are perfectly happy before approving. 

Please also double check spellings of guests names if you are having them entered on to your invitations.

Any reprints/errors will incur costs.

Printing

It is your responsibility to check that that all the information is correct and to advise me of any amendments. Should errors occur due to failure to check the information you give me you will incur additional charges to correct thus prolonging production time. Any errors by J Hughes will be corrected free of charge.

As I print all of your guest names onto your stationery I  will require a PRINTED list of all the guest names from you a minimum of four weeks prior to your expected delivery date. This list can either be sent to me via email (or Word or excel doc format) or by post. Please double check the spelling of names as I will not be held responsible for mistakes (unless through fault of my own!).

Our Designs

Please note that I make all of my designs as consistent as possible but as they are handmade no two will be ever be exactly the same. This is all part of their appeal!

Substitutions

I will always try to maintain consistency in my designs but sometimes it may be necessary to use alternative materials depending upon availability at the time. The design, however, will not be compromised in any way.

Unforseen Circumstances

I will make every effort to supply your demands however cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control.

Complaints

It is my hope that you are completely satisfied with my products and services but in the event you should have a complaint please contact me in writing to: jo@jhughesweddingstationery.co.uk

Delivery

Delivery will be sent via 1st class recorded post or by courier service. This delivery is guaranteed, insured and traceable by the delivery service provider. Deliveries are on weekdays only.

J. Hughes retains legal title of all goods until paid for in full which also includes delivery charges.

 

 

 

IMPORTANT

I can not take responsibility for non-delivery, loss or damage to goods once they have left my possession.

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